About Lilian Kimeu
2012 - 2012
Impact Marketing K.Ltd
Prepare sales action plan & schedule that is shared with the supervisor on a weekly basis.
Develop & maintain a customer database, physical location/contact person of clients.
Develop and make presentations of company’s portfolio to current& potential clients.
Plan and conduct direct sales activities.
Writing and submitting quotations for the customer
Maintain sales activities and records, showing clearly all inquiries transactions & proceeding.
Ensue clients orders are printed and delivered in the client’s desired quality and timeline.
Ensure customer service satisfaction and good client relationship.
2013 - 2016
M.P. SHAH HOSPITAL
Customer Care Executive- Accident & Emergency Unit
Training and supervising all customer service interns attached to the hospital.
Provide assessment reports for the interns to their institutions and lecturers
Receiving and directing clients to the relevant departments for services
Booking appointments for non-medical meetings with the head of department.
Facilitation of Medical camps.
Managing client registration queue and troubleshooting the automatic
registration machine at the Accident & Emergency unit.
Handling patients complains and compliments and forwarding them to departmental heads for action.
Coordinate and ensure smooth flow of operations at the Casualty department.
Issuing and analyzing client feedback forms to determine NPS score and customer satisfaction levels.
Checking laboratory reports for patients in the hospital’s electronic system
Escalating all medical emergencies in the department to Emergency doctors and nurses on duty.
Ensure customer satisfaction and good client relationship in the hospital.
Set up new Patient medical accounts and maintain their records in the database.
Follow up with Insurance companies for authorization of member procedures and admissions.